Always take my car to Gents garage for my MOT’s as it’s over the road from where I work, what a great bunch of staff there, really helpful and willing to help when you have a problem as l did with my VW Tiguan . I thought it needed a new thermostat or sender unit but they fixed it for me and l didn’t need either. Heating system is working great now and they also did an air conditioning... Read More
If your fault light is on or you’re having computer problems in your vehicle, it could be a lot more serious than it first appears. That’s why a diagnostic check is vital to ensure your car is running as it should.
At our local garage, we have some of the most advanced diagnostic equipment in Swale, which means you get a first-time engine diagnostics every time.
If you’re after a diagnostic treatment like you’d get at the dealerships, but at a better price, come and see us at Gents Garage.
Excellent service from all staff highly recommend,
Had some trouble with my car and they went above and beyond to ensure it would pass it’s MOT. Brilliant service and highly recommend. Also great value for money.
Arrived unannounced with a puncture and Graham and his team rearranged their work schedule to be able to sort my puncture and get me back on the road. Graham himself carried out the work before going to lunch . Once again great service. Thanks.
I've been using this garage for many years now, not just for my annual M.O.T and service but for anything that needs attention on all my car's, I've found their service outstanding in every way, great customer service, helpful and friendly. Good advice given on each and every problem faced with a knowledgeable insight on what's best for my needs, why would I go anywhere else,
Excellent service. Free advice given if required. Always a good price. Never been over charged for work. Very good mechanics ably backed by Graham.
I have been using Gent's Garage for the last 18 months and found them much better than others I have used in the past.
The latest was a slight oil leak.
This was repaired at my convenience.
Chris understood my current health condition as I am recovering from major surgery.
Chris arranged for my vehicle to be collected and returned.
Excellent service strongly... Read More
I’ve used Gent’s garage for years now for each of the cars I’ve had and I am very happy with the service they provide. I completely trust the work that they do on my car and I’ve never incurred any unnecessary expense. Everyone I’ve met there is friendly and It’s also a bonus that I get a lift to work when I drop my car off.
Exceptional service after my car failed it’s MOT yesterday. Chris and Andy really looked after me. They took the time to explain the defects with my car, provided a quote and answered all my questions. I decided to go ahead with the repair. I expected to have to re-book for another day but they managed to get the required works done that same day! Wonderful service from a garage of genuinely... Read More
Don't you just plug in a computer?
Sure, we do plug in a computer to help with the diagnostic evaluation. However, it goes far deeper than that.
Because a single fault code can have a lot of different causes, we follow an 8-step process to guarantee that we can discover the root cause of the issue on the first attempt. And, that keeps the diagnosis at the lowest cost.
What’s involved in a diagnosis?
Consultant – To gather first point information to help our technicians understand the symptoms, we consult with you.
Inspection – We inspect your vehicle with you; this ensures that our understanding of the fault is in line with yours.
Interrogation – Your vehicle computer systems are interrogated for current and historic faults.
Technical Product Bulletins – Based on the interrogation results, we use technical product bulletins to help reveal any known problems.
System Data Evaluation – Our technicians then pinpoint any aberration, so we understand which tests your vehicle needs to go through.
Reference – We’ll refer to our technical information systems to identify test specifications.
Testing – This is the most intensive process, as we use all the information we’ve gathered to undertake tests using serial data tools, oscilloscopes, and pressure and flow gauges to pinpoint the exact cause of the problem.
Assessment – With the test results in hand, we can make an extremely accurate assessment of your problem, at which time we’ll call you to discuss our analysis and the next steps.
Why Gents Garage?
Well, because our technicians are as passionate about tech as they are motors, we’ve invested heavily in diagnostic tooling, making us one of the best-equipped garages for manufacturer-specific diagnostics in Sittingbourne, Faversham and the Isle of Sheppey.
This means we can diagnose problems other garages can’t.
That, and we guarantee a first-time fix, honest service and fantastic value.