Staff are always friendly and welcoming.
If your fault light is on or you’re having computer problems in your vehicle, it could be a lot more serious than it first appears. That’s why a diagnostic check is vital to ensure your car is running as it should.
At our local garage, we have some of the most advanced diagnostic equipment in Swale, which means you get a first-time engine diagnostics every time.
If you’re after a diagnostic treatment like you’d get at the dealerships, but at a better price, come and see us at Gents Garage.
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Returned to this garage after using main dealer through warranty period. Still very professional and polite. A slick operation keeping you informed of progress with your car. Husband and late father have also used Gent’s for many satisfactory years. Would certainly recommend Gent’s.
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Following a breakdown due to a broken clutch I had my car recovered to Gents Garage. The fault was diagnosed and fixed promptly and professionally. The communication and level of service was fantastic. Richard and Chris kept me updated at all times and explained my options without bias. I would definitely recommend them and will be returning.
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Helpful with good service
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I went in with my car failing its mot while I was working in the area.
Richard and Chris were fantastic keeping me updated with everything concerning the car, and the work required plus the approximate time it would be finished.
It had a lot of work done, plus checks done like 4 wheel alignment.
The car drives like new no creaking or noises, I would highly recommend Gents... Read More -
Brilliant service will be using this garage as my main from now on, Richard was really helpful and very clear with prices and what has to be done etc all in all extremely happy
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I just googled anything for Audi to help my situation. Spoke to Chris advised me what to try and exactly what he said worked ! Thank you for giving me that time and instruction ! I almost broke down as late to work trying to solve it myself for 30 mins. Xx
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First time using Gents and I will definitely use them again in the future. Took my 2016 Mercedes c300 in for a full service as it hadn’t been serviced for a while. The technicians thoroughly inspected the vehicle and found a few areas that needed rectifying. They sent a detailed report and even took photos to show me some of the defects. Very honest, thorough and friendly staff. These are... Read More
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I used Gents garage in recent times for what turned out to be suspected oil cooler failure on my 2013 Mercedes E350. Mercedes wanted a small fortune but as I had my car serviced previously and heard many good reviews I opted for the work to be done at Gents. They did it 'by the book', quite literally as per Mercedes guidance and doing the necessary checks on the cylinder linings etc. This work... Read More
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Very helpful and friendly staff will recommend the garage to other people and will use the garage again
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My first visit to Gents garage on the 6th Nov 24 was nothing short of excellence in customer satisfaction. When I arrived it was clear to the reception staff that I was in need of a job done quickly so I could return to work. Being that it was a relatively small job of replacing a fuel filter, they freed up space and cracked on straight away with the task, even though they had higher priority... Read More
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Great Service. Good advice and pricing. Reliable and trustworthy.
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I recently took my motor home into Gents Garage. There was a lot of welding needed underneath at the front. I was kept informed at all stages of the work. The work has been done to a very high standard and at a very reasonable price. I will certainly use them again for my motor home and my car. Lovely helpful people to deal with. Thank you.
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Visited the garage for a routine service and they are very helpful and friendly explaining it all. Definitely be going back and recommending them.
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Professional, polite and efficient
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Service and MOT all sorted fast and efficient service
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Dealt with Chris in regards to my RR Evoque. He went above and beyond for what I needed. Can’t recommend them highly enough. Will defo be a returning customer.
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I can't recommend Gent's Garage in Sittingbourne highly enough! Max, the mechanic, is exceptionally knowledgeable and went above and beyond to diagnose an issue that had been causing multiple warning lights on my car. While another mechanic suggested replacing multiple parts at a significant cost, Max quickly identified that the problem was simply due to low voltage affecting the electrical... Read More
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The best service both mechanical and personal I have had at a garage. Honestly, Courtesy and people who truly care about their customers. You will not find a better garage.
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Excellent service. Rang for prices and some advice on buying a 5 series I was going to look at and was given all the info and help I needed to help me make my purchase, even checked the service records for me using the vin No: when I got to look at the car.
Thank you very much for your time.
The car will be coming your way in the future when the service is due. -
On holiday from Manchester when the engine management warning light came on our vehicle.
Chose this garage as nearest to where we were staying and what a lucky find.
Chris immediately advised us to take the car to him, he undertook a diagnostic check and as he wasn't able to assist in the repair he contacted other garages to help us get back on the road to enjoy the remainder of... Read More -
I highly recommend this garage. I have been using for many many years. Costumer service is amazing, helpful, friendly and knowledgeable. Work on car is quick and reasonably priced.
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Always had a great service from this garage. Receptionist is very friendly, informative and punctual.
Never push you to fix certain issues unlike other garages as long as within reason not to be fixed (major issues etc)
Can be on the pricey side, but well worth it for the service they provide.
Don't you just plug in a computer?
Sure, we do plug in a computer to help with the diagnostic evaluation. However, it goes far deeper than that.
Because a single fault code can have a lot of different causes, we follow an 8-step process to guarantee that we can discover the root cause of the issue on the first attempt. And, that keeps the diagnosis at the lowest cost.
What’s involved in a diagnosis?
01
Consultant – To gather first point information to help our technicians understand the symptoms, we consult with you.
02
Inspection – We inspect your vehicle with you; this ensures that our understanding of the fault is in line with yours.
03
Interrogation – Your vehicle computer systems are interrogated for current and historic faults.
04
Technical Product Bulletins – Based on the interrogation results, we use technical product bulletins to help reveal any known problems.
05
System Data Evaluation – Our technicians then pinpoint any aberration, so we understand which tests your vehicle needs to go through.
06
Reference – We’ll refer to our technical information systems to identify test specifications.
07
Testing – This is the most intensive process, as we use all the information we’ve gathered to undertake tests using serial data tools, oscilloscopes, and pressure and flow gauges to pinpoint the exact cause of the problem.
08
Assessment – With the test results in hand, we can make an extremely accurate assessment of your problem, at which time we’ll call you to discuss our analysis and the next steps.
How much does a diagnostic evaluation cost?
This depends on the level of testing needed. However, the initial evaluation is £96 inc VAT.
If any further testing is required, we’ll discuss it with you first.
Why Gents Garage?
Well, because our technicians are as passionate about tech as they are motors, we’ve invested heavily in diagnostic tooling, making us one of the best-equipped garages for manufacturer-specific diagnostics in Sittingbourne, Faversham and the Isle of Sheppey.
This means we can diagnose problems other garages can’t.
That, and we guarantee a first-time fix, honest service and fantastic value.
Car Diagnostic Sittingbourne
Contact us today to discuss your problem or book your car diagnostic evaluation.